TENANTS

GOGETit is a utility asset management company. We manage on-site utility assets for your community, such as solar panels, EV charging stations, WiFi, and smart technologies. While we handle the billing process, the actual utilities may be provided either by your community’s infrastructure or by a local utility provider. Utility billing is an essential part of managing these assets to ensure accurate usage tracking and cost distribution. That’s why GOGETit also handles billing to streamline the process and ensure everything is consolidated for your convenience.

GOGETit does not provide the utilities. We manage billing and the infrastructure for utilities like solar energy, EV charging, and WiFi in your community. For traditional utilities like water or electricity, these are typically supplied by a local provider.

You can access the GOGETit portal by following these steps:

1. Visit the GOGETit Tenant Portal.
2. Enter your account number and PIN, both found on the top left-hand side of your GOGETit statement.

If you've forgotten your login details, you can reset your password through the portal.

If you’ve forgotten your password, click the ‘Forgot Password’ link on the GOGETit portal login page. Follow the instructions to reset it. Be sure to use the account number and PIN provided on your utility statement to access your account.

Try clearing your browser’s cache and cookies, or switching to a different browser (like Chrome or Safari). If the issue persists, please contact our support team for assistance. Remember to use the details on your utility statement to log in, and avoid creating a new account from scratch. After your first login, you can change your password.

Yes, you can update your contact information by contacting our support team. However, please note that we primarily use the email and phone details provided by your community’s management team. If you wish to use a different email address, let both us and your property management team know.

GOGETit consolidates utility data from various sources, such as local providers, on-site meters, and instructions from your community management, into one comprehensive statement. We do not set the rates or determine your usage; we streamline the billing process to make it easier for you and your community.

Your platform will indicate whether you should pay directly through GOGETit or through your property management system (PMS). For clarification, you can message us or consult your lease or property management team.

The calculation depends on the type of utility service arrangement in your community:

• RUBS (Ratio Utility Billing System): This method is used when utilities aren’t individually metered. Your statement is calculated based on factors like the size of your apartment and the number of occupants.
• Sub-metered utilities: Your unit has a dedicated meter, and you’re charged based on your exact usage.
• POWERit (Renewable Energy): Your statement includes a combination of renewable energy from on-site solar panels and grid energy. Time-of-Use (TOU) rates apply, meaning the rate varies depending on the time of day.
• CHARGEit (EV Charging): EV charging rates are typically set by your community, and like electricity, they may follow a Time-of-Use schedule for billing.
• CONNECTit (WiFi): Prices are either set by your community or based on the contract you signed when you opted for the service.

All of this information, along with your billing history, can be found on the GOGETit portal.

TOU billing applies different rates depending on when you use electricity. During peak hours (when demand is high), electricity costs more. Off-peak hours (when demand is lower) have reduced rates. The TOU schedule is listed on your statement, and shifting your energy use to off-peak hours can help lower your costs.

Yes, simply login to the GOGETit portal and navigate to the BILLit dashboard. You can scroll to the bottom to view past invoices and a detailed breakdown of your current statement.

GOGETit focuses on utility asset management and billing, while your property management system (PMS) handles rent payments, lease agreements, and other administrative tasks. GOGETit works with your PMS to streamline the residential experience, enabling you to manage utilities and other charges in one place without needing multiple utility accounts.

GOGETit provides utility asset management services. We manage your community’s utility infrastructure and streamline billing for utilities such as water, electricity, renewable energy, WiFi, and EV charging. Our main products include:

• POWERit: Manages renewable energy (solar) billing, combining on-site energy with grid electricity.
• CONNECTit: Provides managed WiFi services, offering a faster, more reliable internet connection compared to traditional ISPs.
• CHARGEit: Handles EV charging stations, offering convenient, trackable billing for EV owners.
• BILLit: Simplifies and consolidates your utility charges into one statement for easy payment.
• ANALYZEit: Provides reports and insights on utility usage, helping property managers optimize services and costs.